As the 3D modeling industry has grown and changed, so have customers’ needs at TurboSquid. You told us what you wanted in your support, and we listened. The result is a new approach to support that gives fast answers to technical questions about 3D models.
In years past, the most common questions were things like “How do I download the textures?” and other queries related to using the site itself. But with so many new artists entering the field and so many 3D applications to choose from, we get technical questions about models a lot more frequently now. All our support staff get training in a variety of 3D programs. This means that if you open a chat to ask about a particular model, the Member Services Agent can open it right then and there and tell you what you want to know.
Nowadays, the most common questions relate to file conversion or usability. If you need a 3D model in a format that it’s not offered in, we can do a test conversion for you before you purchase and check that the conversion works. If you want to know how many textures a model comes with, we can open the model and tell you before you buy.
Please see the video below to meet our new and improved support team!