In Product Support, we have noticed that there are frequent issues with artists’ exchange formats (FBX, OBJ, .3DS, DAE). When exporting these exchange formats, there are a few things that you should address.
Many artists use VRay materials and don’t convert their models into a standard format before exporting into one of the exchange formats. If you export a model with VRay materials attached, it will cause the materials to default to the color gray when importing the model into another program. Also, the texture paths on the VRay export will be erased. If you convert your model to a standard format before exporting, it will be easier for customers to adjust materials and add lighting.
Customers purchase from TurboSquid because they are on a tight deadline and need something right away. If customers have to contact support to re-convert an improperly exported model, the customers have to wait longer and sometimes miss their deadlines. This type of experience makes them think twice about purchasing from TurboSquid in the future.
We have some tips that you can use to export to an exchange format that customers will love and be able to use with ease.
Below is a tutorial (with many helpful images) that will take you step by step through our recommended process. You can click on any photo to get the full version and see exactly what’s going on. We hope it helps, and if you still have questions, feel free to ask us in the comments.