Author Archive

Converting Max VRay Materials to Standard Materials

Thursday, August 29th, 2013 by

In Product Support, we have noticed that there are frequent issues with artists’ exchange formats (FBX, OBJ, .3DS, DAE).  When exporting these exchange formats, there are a few things that you should address.

Many artists use VRay materials and don’t convert their models into a standard format before exporting into one of the exchange formats. If you export a model with VRay materials attached, it will cause the materials to default to the color gray when importing the model into another program. Also, the texture paths on the VRay export will be erased.   If you convert your model to a standard format before exporting, it will be easier for customers to adjust materials and add lighting.

Customers purchase from TurboSquid because they are on a tight deadline and need something right away.  If customers have to contact support to re-convert an improperly exported model, the customers have to wait longer and sometimes miss their deadlines.  This type of experience makes them think twice about purchasing from TurboSquid in the future.

We have some tips that you can use to export to an exchange format that customers will love and be able to use with ease.

Below is a tutorial (with many helpful images) that will take you step by step through our recommended process.  You can click on any photo to get the full version and see exactly what’s going on.  We hope it helps, and if you still have questions, feel free to ask us in the comments.

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FAQ: Common Customer Issues, PLUS Solutions

Thursday, April 11th, 2013 by

While there is nothing common when it comes to our customers, we often find that their questions center around some common issues. We’ve collected a few of the more frequently asked questions, along with their solutions, to help our artists make their models more attractive to potential customers.

Forging a successful relationship with customers, and possibly becoming their go-to artist, is easy.  When a customer purchases one of your models, make sure that what you deliver meets their expectations.

WireFrames

“Why are there no wireframes available for the model that I want?”

This is a big complaint that we receive from customers, since some of the products on  TurboSquid do not have wireframes. Our research shows that the more effort you put into showcasing your work, the more likely you are to grab the attention of a potential customer (which only leads to more sales).

Suggested Solution: The customers would really like to see what they are purchasing. We have YouTube videos online to show you how to set up your model to render the wireframes.

Texture Sizes

“Where can I find the texture sizes that are being used on this model?”

Another common issue for our customers is missing information.  Buying a model can be a big purchase, and no one wants to take a risk in buying a product that won’t work for their needs.  The more information you provide, the more the customer can trust that your model is exactly what they’re looking for.

Suggested Solution: Even if you have multiple textures, be sure to list the sizes in your description to help boost sales. The more information a customer has, the more likely they are to return to your catalog.

 

Absolute Paths

Where are the missing elements within the model I just purchased?“ 

Sometimes a model will generate a “missing textures” error when a customer loads or renders it.  Most of the time, the issue is with a naming convention rather than an actual missing texture.

Suggested Solution: When you create a model and use textures from your computer, most programs will use a specific path on your computer, for instance, C:\Users\example\My Models\TurboSquid.jpg. Before you publish your model, we ask that you strip these paths to say: TurboSquid.jpg. When a customer opens a model, this will prevent a missing textures error.

 

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