FAQ: Common Customer Issues, PLUS Solutions

by Chris Briere

While there is nothing common when it comes to our customers, we often find that their questions center around some common issues. We’ve collected a few of the more frequently asked questions, along with their solutions, to help our artists make their models more attractive to potential customers.

Forging a successful relationship with customers, and possibly becoming their go-to artist, is easy.  When a customer purchases one of your models, make sure that what you deliver meets their expectations.

WireFrames

“Why are there no wireframes available for the model that I want?”

This is a big complaint that we receive from customers, since some of the products on  TurboSquid do not have wireframes. Our research shows that the more effort you put into showcasing your work, the more likely you are to grab the attention of a potential customer (which only leads to more sales).

Suggested Solution: The customers would really like to see what they are purchasing. We have YouTube videos online to show you how to set up your model to render the wireframes.

Texture Sizes

“Where can I find the texture sizes that are being used on this model?”

Another common issue for our customers is missing information.  Buying a model can be a big purchase, and no one wants to take a risk in buying a product that won’t work for their needs.  The more information you provide, the more the customer can trust that your model is exactly what they’re looking for.

Suggested Solution: Even if you have multiple textures, be sure to list the sizes in your description to help boost sales. The more information a customer has, the more likely they are to return to your catalog.

 

Absolute Paths

Where are the missing elements within the model I just purchased?“ 

Sometimes a model will generate a “missing textures” error when a customer loads or renders it.  Most of the time, the issue is with a naming convention rather than an actual missing texture.

Suggested Solution: When you create a model and use textures from your computer, most programs will use a specific path on your computer, for instance, C:\Users\example\My Models\TurboSquid.jpg. Before you publish your model, we ask that you strip these paths to say: TurboSquid.jpg. When a customer opens a model, this will prevent a missing textures error.

 

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