Comments on: “Excuse me, I thought it was real.”

By: Niv

Niv — Tue, 24 Jul 2012 12:52:06 +0000

I agree with you Michelle. If you wouldn’t refund than not only will you turn out looking bad but also it is unfair to the costumer if he didn’t even download the file.

By: Michele Bousquet

Michele Bousquet — Mon, 23 Jul 2012 20:22:48 +0000

The customer agrees to the EULA when they sign up for a member account. It is standard business practice to allow a customer to cancel an order if the item hasn’t shipped yet. If the customer never downloads the item, then it hasn’t “shipped” and they can cancel it. What you are suggesting is that we keep money we made because the customer was fooled by a realistic rendering, and that we sink the entire company’s credibility so you can keep the pocket money you made from such a sale. This would not be a good business practice and would hurt everyone’s sales in the end.

There has always been a tiny percentage of customers who think the items are real. The percentage hasn’t changed much, but the overall number has gone up because the overall number of customers has gone up. So instead of being upset over the $20 that you “lost” over such a refund, be happy that your items look so good that they’re probably selling well to legitimate customers.

By: Spacecase3d

Spacecase3d — Mon, 23 Jul 2012 19:35:04 +0000

But it IS real.. A real 3D model. Don’t you have to mark the “I agree to the terms, blah blah blah..” box before you submit the order? If you can’t be bothered with understanding what you’re buying, then I say no refund. Tell them it’s the cost of learning a valuable lesson.

By: Michele Bousquet

Michele Bousquet — Sun, 22 Jul 2012 22:04:25 +0000

I am sorry you don’t trust us, after 12 years in business, to know the difference between a confused customer and someone trying to game the system. When a customer doesn’t download the model, then calls up to ask when it’s going to be shipped, it’s pretty obvious what happened. We often record these phone conversations and give the artist the recording when we issue the refund. I’m sorry you feel the need to call such customers “stupid”. I hope that when you make a mistake, no one calls you that.

We don’t make the customer state “I know this is a 3D model” because that would slow down the purchase process for the 99.99% of our customers who know they are buying a 3D model.

By: Not funny

Not funny — Sun, 22 Jul 2012 18:51:22 +0000

Yeah, maybe some are stupid but for most this is just simple way to cheat and get refunds. This is clear and logical but TS still dont get it. By articles like this TS only get it worse by showing customers how to fool them.
Short text on product page like “TS do not refund your money if your explanation is ‘I thought it was real” or pop up with text “This is not real thing but 3d model file” after add to cart would end it once and for all. But instead of that TS have a fun and vendors suffer because of someone incompetence.

By: theMightyAtom

theMightyAtom — Sun, 22 Jul 2012 08:17:41 +0000

Personally I wouldn’t go for the iPod. I’d save up the extra 4 bucks and buy the London eye.
http://www.turbosquid.com/3d-models/3d-model-london-eye/644562
and maybe take an S class Mercedes for free
http://www.turbosquid.com/FullPreview/Index.cfm/ID/244936

This is quite unbelievable, as well as funny, and a little bit sad.